Shipping & Delivery Policy

Effective Date: 01/09/2025
Last Updated: 08/10/2026

At LunarHeartCo, we offer both digital editions and made-to-order physical products. Please review the information below to understand how your order will be processed and delivered.

Digital Products (Instant Downloads)

All digital products — including journals, workbooks, guides, and digital art — are delivered electronically following successful payment.

Once payment is confirmed, you will receive an email containing access to your digital purchase.

• No physical item will be shipped.

• Downloads are normally available immediately after checkout.

• Please save and back up your files after downloading.

If you experience any issues accessing your files, contact us at hello@lunarheartco.com, and we will assist you.

Print-on-Demand Products

Fine Art Prints, Framed Art Prints, Canvas and other physical products.

Our physical products are made to order through professional manufacturing and fulfilment partners.

Each item is produced after your purchase is confirmed.

Processing Time

Please allow approximately 2–5 business days for production before shipment.

Certain artwork formats, sizes and framing requirements may require additional production time.

Production time is separate from delivery transit time.

Shipping Time Estimates

(After production)

United Kingdom & EU: 3–7 business days
United States & Canada: 5–10 business days
Rest of World: 7–14 business days

Shipping times are estimates and may vary due to courier delays, peak seasons, or customs processing.

These delivery estimates are not guaranteed arrival dates.

Where a delay gives rise to a statutory cancellation, refund or other consumer right, that right remains unaffected.

Shipping Costs

Free shipping is available on qualifying orders of £50 or more.

For orders that do not qualify for free shipping, delivery charges are calculated according to the destination, product type and applicable shipping option.

The applicable delivery charge is displayed at checkout before payment.

Where an order contains multiple products, items may be fulfilled separately and arrive in different shipments.

Customs & Import Fees

LunarHeartCo works with global production partners who fulfil orders as close to the delivery destination as possible.

United States and Australian orders are typically produced locally through our fulfilment partners’ production networks. Where an order is produced and delivered within the destination country, customers will not incur customs or import charges. Gelato economy deliveries to the United States and Australia/New Zealand are also delivered duty paid.

For other international destinations, customs duties or import taxes may occasionally apply depending on the destination, product and fulfilment route. Where applicable, these are determined by local authorities.

Tracking

You will receive a tracking confirmation email once your order has shipped, where tracking is available from the delivery provider.

If your order contains multiple products fulfilled separately, you may receive more than one tracking notification.

Delays

While LunarHeartCo carefully monitors fulfilment and delivery, timelines may occasionally vary due to courier disruptions, production delays, customs processing, seasonal demand or other circumstances outside our reasonable control.

Where we become aware of a material delay affecting your order, we will communicate the relevant information when available.

If a delay gives rise to a legal entitlement to cancel or receive a refund, LunarHeartCo will honour that entitlement.

Please ensure your shipping address is accurate before completing your purchase.

Returns, Cancellations & Replacements

No Voluntary Returns

Because our physical products are generally produced to order, LunarHeartCo does not offer voluntary change-of-mind cancellations, returns, exchanges or refunds beyond those required by applicable consumer law.

Producing a product after purchase does not automatically remove statutory cancellation rights.

Where customers have a mandatory right to cancel or return a purchase under applicable law, those rights will be honoured.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, misprinted, incorrect or not as described, please contact us promptly.

Include, where available:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging.

We encourage customers to report visible delivery damage as soon as reasonably possible to help us investigate the problem with our fulfilment partners.

This request does not impose an additional deadline or restrict statutory consumer rights.

Depending on the circumstances and applicable law, customers may be entitled to repair, replacement, price reduction or refund.

LunarHeartCo will provide the remedy required by applicable consumer law, without imposing additional charges where prohibited.

Statutory Consumer Rights

Nothing in this Shipping & Delivery Policy excludes or limits statutory cancellation rights, delivery obligations, consumer guarantees or other mandatory consumer protections applicable to the purchase.

For full details, please review our Refund & Returns Policy.

Contact

For delivery enquiries, tracking assistance, damaged items or other order questions, please contact:

LunarHeartCo

Email: hello@lunarheartco.com

Website: https://lunarheartco.com

We aim to respond to customer enquiries within 1–2 business days.

LUNARHEARTCO — FINE ART WITH PRESENCE.