Request a Return
To request a return or exercise your applicable EU withdrawal rights, please sign in using the email address associated with your order.
How It Works
- Click the account icon or sign in to your customer account.
- Enter the email address used for your order.
- Enter the six-digit verification code sent to your email.
- Select the order you wish to return.
- Choose the item(s) you would like to return.
- Select a return reason and submit your request.
Once your request has been submitted, we will review it and provide further instructions where applicable.
Important Information
Return requests are subject to our Refund Policy and applicable consumer protection laws.
Customers within the European Union may have additional statutory rights, including the right to withdraw from certain purchases within 14 days of delivery, subject to applicable exceptions.
For full details regarding eligibility, exclusions, refunds, and EU withdrawal rights, please refer to our Refund Policy and EU Withdrawal Information.
If you experience any difficulties accessing your account or submitting a request, please contact us at hello@lunarheartco.com.